Referral Terms and Conditions
- Last Updated: August 1, 2025
1. Introduction
These Referral Terms and Conditions (the “Agreement”) shall govern your participation in the Referral Program offered by Promethean IT, LTD., a New York state corporation (“Promethean”). By participating in the Referral Program, you (“Referrer”) agree to these Referral Terms and Conditions. If you do not agree to all of the terms and conditions of this Agreement, you may not participate in the Referral Program. This Agreement constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior or contemporaneous agreements, understandings, and communications, whether written or oral.
2. Referral Program
Promethean has developed proprietary services to assess, manage, and deploy IT infrastructure (the “Promethean Services”) and wishes to enhance the marketing and promotion of the Promethean Services by paying for qualified referrals to potential customers of the Promethean Services, subject to these Terms and Conditions (the “Referral Program”). Any description of the Promethean Services by Referrer shall be in accordance with this Agreement and Promethean’s then-current applicable sales information, pricing, terms of use and license agreement.
3. Referrer Referral Fee
In consideration for Referrer’s performance of the services described herein, and subject to the terms and conditions herein, Promethean will award Referrer One Thousand Dollars ($1,000) for any Leads that become a Prospect as defined herein. Referrer is not eligible to earn Referral Fees on Promethean Customer renewals beyond the term of the original contract. Referral Fees will not be paid for Customer payments made for state and local taxes, duties, one-time fees, professional services provided by Promethean or a third party, resale systems, software services powered by a third party, free trials, or proof-of-concept systems.
4. Leads, Prospects, and Customers
- “Lead” shall mean any entity or person, which Referrer presents to Promethean as a prospective customer of the Promethean Services, in accordance with the instructions and guidelines communicated to Referrer for such purpose.
- “Prospect” shall mean any eligible Lead that Promethean qualifies for a sales meeting with the goal of contracting with said Prospect to become a new, paying customer of the Promethean Services. Prospect criteria are (1) Timing: Lead must be making a service evaluation in the next 90 days; (2) Contact Fit: Lead’s representative can articulate, influence and explain Lead’s decision-making process; (3) Business Pain: Lead’s representative can identify relevant IT business problem; (4) MDM: Lead has or is willing to explore Promethean’s instance of NinjaRMM/Addigy; (5) Devices/OS: Lead is mainly Apple and/or Windows PC organization; (6) Mail Exchange/MX: Lead has G-Suite/O365 or is willing to explore.
- “Customer” shall mean any Prospect that becomes a new, paying customer of the Promethean Services.
Previous and existing Promethean customers are excluded as Customers. Leads submitted to Promethean will take place via www.prometheanit.com/customer-referrals with the details of each new Lead including at a minimum the lead company name, web address, primary lead contact name, primary lead contact email address, primary lead contact phone number, or in such other manner as communicated to Referrer for such purpose. Lead acceptance or rejection is at the sole discretion of Promethean. Leads may be rejected for the following reasons, including but not limited to: lead is already a lead, prospect, or customer of Promethean, lead has already been referred, Promethean does not serve lead’s indicated industry, lead is provided by an entity in which Promethean does not intend to engage related to this Agreement.
5. Pre-Existing Leads & Prospect Activity
Leads and Prospects with current activity documented in the Promethean customer relationship management system may be excluded as Customers. Promethean has the right, at its sole discretion, to determine any and all eligibility of future leads and prospects referred through this Agreement.
6. Prospect Acceptance or Rejection
Promethean has the right, in its sole discretion, to enter into or not enter into any agreement with a Prospect. If Promethean declines to enter into an agreement with a Prospect, or if Prospect declines to enter into an agreement with Promethean, Promethean will not be obligated to pay any Referral Fee to Referrer.
7. Pricing
Promethean has the sole right to set prices for the Promethean Services, to set the terms and conditions of the Promethean Services, and to make other adjustments to, and to discontinue offering or selling, the Promethean Services, without liability of any kind to the Referrer.
8. Referrer Obligations
Referrer’s primary responsibility under this Agreement is to introduce, advocate, promote, and endorse the Promethean Services by participating in the Referral Program. Promethean will not be required to pay Referrer for any marketing and/or promotional activities other than as set forth in Section 2.
9. Approval of Advertising
Referrer shall use only advertising and promotional materials supplied or approved in writing by Promethean. Referrer agrees that Promethean is the exclusive owner of all trademarks and trade names relating to the Promethean Services. Referrer may use such trademarks and trade names only for the purpose of advertising and promoting the Promethean Services. Any unauthorized use of Promethean’s trademarks or trade names without explicit prior written approval will be considered a breach of this Agreement, and sufficient cause for termination.
10. Intellectual Property
For the purpose of this Agreement, the term “intellectual property” shall include, but is not limited to, any and all tangible and intangible: (i) rights associated with works of authorship; (ii) trademark and trade name rights; (iii) trade secret rights; (iv) patents, designs, algorithms, and other industrial property rights; (v) all other intellectual and industrial property rights, and (vi) all registrations, initial applications, renewals, extensions, continuations, divisions or reissues thereof. Promethean exclusively owns all rights, title, interest, and intellectual property in its software, service, and related products. All modifications, extensions, enhancements, customizations, and derivative works of Promethean’s software, service, and related products made as a result of Promethean’s experience with, feedback from, or feature requests by Referrer are the property of Promethean.
11. Relationship between the Parties
Except in the case of Promethean employees, in performing the obligations of this Agreement, Referrer shall operate independently and shall not act as an employee, agent or joint venturer of Promethean. Referrer shall in no way have the authority to bind or obligate Promethean in any respect. Referrer may not make additional representations and warranties on Promethean’s behalf with respect to the features, prices, rates, terms, and conditions of the Promethean Services. All goodwill generated by marketing the Promethean Services by Referrer will inure exclusively to the benefit of Promethean.
12. Promethean’s Obligations regarding payment for Leads that become Prospects
Referral Fees owed by Promethean to Referrer for Leads that become Prospects shall be paid by check within forty-five (45) days after the end of the calendar quarter in which Promethean determines such successful Lead qualification to Prospect.
13. Promethean’s Obligations regarding payment for Prospects that become Customers
Referral Fees owed by Promethean to Referrer for Prospects that become Customers shall be paid by check within forty-five (45) days after the end of the calendar quarter in which the later of the following occurs: (i) the Customer has completed any applicable acceptance period or similar period, and (ii) six (6) months has elapsed from when Promethean received payment from the Customer. Referral Fees shall only be due to Referrer upon a Customer’s successful conversion to a non-refundable paid account. Referral fees will not be paid for Promethean Customers in arrears.
14. Tax Reporting
For payments above $600, Promethean is required to issue Referrer who is not a Promethean employee an IRS Form 1099-MISC. Referrer must provide the required identification information to Promethean when requested and no payment will be made until it is provided.
15. Term and Termination of this Agreement
Promethean may terminate the Referral Program and this Agreement for convenience at any time. Upon termination of this Agreement, Promethean shall be obligated to pay Referral Fees to Referrer only if the qualification conditions for Leads and Prospects have been met prior to the date of termination.
16. NO WARRANTY. LIMITATION OF LIABILITY.
Except as expressly set forth in the terms of use and subscription agreement for the Promethean Services, Promethean provides the Promethean Services “as is” and with all faults. Promethean hereby disclaims all other remedies, warranties, guarantees, obligations, representations and liabilities, express or implied, with respect to the subject matter of this Agreement and the Promethean Services. Further, Promethean does not warrant that the Promethean Services will be free of bugs, errors, viruses or other defects. Any damages arising out of the subject matter of this Agreement shall not exceed the total referral fees in aggregate earned by Referrer for the past six (6) months prior to the claim giving rise to such damages.
17. DISCLAIMER OF CERTAIN DAMAGES.
In no event will Promethean or its officers, directors, employees, agents, representatives, vendors and contractors be liable for any incidental, indirect, special, aggravated, punitive, consequential or similar damages or liabilities whatsoever (including, but not limited to loss of data, information, revenue, profit or business) arising out of or relating to this Agreement or the use or inability to use the Promethean Services.
18. Confidentiality (not applicable to Promethean employees)
Both Promethean and Referrer will not disclose to a third-party any confidential information regarding Promethean, Referrer, or any customer. Both parties agree that any information provided by one party to the other in connection with this Agreement is confidential. Both parties agree that they will use such confidential information only for purposes specifically contemplated in this Agreement and will treat such confidential information with the same degree of care as it does its own confidential information. This section shall survive the termination of this Agreement.
19. Non-Solicitation (not applicable to Promethean employees)
Referrer agrees that during this Agreement and for one (1) year following the termination of this Agreement for any reason, Referrer will not, for any reason, directly or indirectly, in any way, solicit, induce, influence, refer, divert, or participate in the referral, solicitation or diversion of any Promethean customer to switch to or contract for an IT infrastructure offering substantially similar to the Promethean Services. This section shall survive the termination of this Agreement.
20. No Right to Service (applicable only to Promethean employees and 1099 contractors)
REFERRER ACKNOWLEDGES AND AGREES THAT THIS AGREEMENT AND THE SUBJECT MATTER CONTEMPLATED HEREUNDER DO NOT CONSTITUTE AN EXPRESS OR IMPLIED PROMISE OF CONTINUED ENGAGEMENT AS AN EMPLOYEE OR SERVICE PROVIDER FOR ANY PERIOD AT ALL.
21. Indemnification
Referrer agrees to indemnify, defend, and hold harmless Promethean and its affiliates, representatives, agents, customers, Referrals, successors, officers, directors, and employees from and against any and all third party claims, actions, causes of action, demands, costs, liabilities, expenses, and damages (including reasonable attorneys’ fees and expenses) arising out of or in connection with: (i) Referrer’s breach of any provision of this Agreement; (ii) any reckless or willful act or omission by or on behalf of Referrer in connection with this Agreement.
22. Compliance with all Laws
Referrer shall perform its obligations described herein in compliance with all applicable laws, rules, and regulations.
23. Force Majeure
Promethean will not be liable for delay or failure to send referral payments if the delay or failure is caused by circumstances that are not reasonably within Promethean’s control.
24. Governing Law & Jurisdiction
This Agreement shall be governed by and construed under the laws of the State of New York without regard to any conflict of law principles to the contrary. The parties irrevocably submit to the jurisdiction of the state and federal courts located in New York County, New York with respect to any proceeding under this Agreement.
25. Attorney Fees
In any formal action or proceeding to enforce rights under this Agreement, Promethean will be entitled to recover costs and reasonable attorney(s’) fees.
26. Amendment
Promethean reserves the right to modify any of the terms and conditions contained in this Agreement, at any time and at Promethean’s sole discretion, by posting a change notice or a new agreement on the Promethean website. If any modification is unacceptable to Referrer, Referrer’s only recourse is to terminate participation in the Referral Program. Referrer’s continued participation will constitute binding acceptance of the change.
27. Severability
If any provision of this Agreement is held to be invalid, illegal, void, or unenforceable, the remainder of this Agreement will remain in full force and effect and shall control.
28. Notices
Unless specifically addressed under a provision of this agreement, any legal notice required or permitted to be sent under this Agreement shall be delivered by email. Emails to Promethean should be sent to [email protected]. Emails to Referrer shall be sent to the email identified in the Referrer’s contact information provided to Promethean.
29. Survival
Any terms of this Agreement which by their nature extend beyond the day this Agreement ends remain in effect until fulfilled and apply to respective successors and assignees. Except as provided for in a related agreement, upon termination or expiration of this Agreement, all rights and licenses granted to each party hereunder shall cease. Referrer may not transfer its rights under this agreement to another party without written consent from Promethean.